Effective date: 1 November 2026
What we collect
When you request a review, we collect the contact details, debt range, path and message you provide. If you become a client, we collect the financial information needed to build a budget and negotiate with creditors, under a separate written agreement.
How we use it
We use your information to respond, assess whether we can help, and provide the service you request. We do not sell personal information. We share information with creditors only with your authorization, and with service providers who help us operate under confidentiality obligations.
Forms and email
Website forms prepare an email in your own email application. Nothing is transmitted to us until you choose to send it. Direct email is stored in our business mailbox.
Cookies and analytics
This site does not set advertising cookies or load third-party analytics. Fonts and images may be requested from content delivery networks, which receive standard request metadata.
Security and retention
We use reasonable technical and organizational measures, including encrypted transport and access controls. We keep records for as long as needed to provide the service, meet legal obligations and resolve disputes.
Your choices
You may request access, correction or deletion of your information by emailing hello@debtorfly.com, subject to legal retention requirements. You may also ask us to stop contacting you at any time.
Changes
We may update this policy. The effective date above reflects the current version.